Reputation Builder - Getting Started - Tree Care Marketing Solutions

Please complete all of the fields in the form below to get started with your Reputation Builder Plan. Your contact information has already been filled in so scroll down to the next items. If there's anything you're unsure about, feel free to email us with your questions at support@treecaremarketingsolutions.com.

Accounts will typically be ready within 3 business days after receiving this completed form. At that point, we'll set up a training session to show you around the system and get you started!

"*" indicates required fields

Business Name*

Business Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Business Phone Number*

Business Website*

Business Owner*

First Last

Business Owner's Email*

Contact Person*

First Last

Contact Person's Email*

Which Reputation Builder Plan are you signing up for?*

Self-Managed

Fully-Managed

Putting the review widget on your website*

As part of the Reputation Builder program, we put a page on your website that shows your reviews. Normally, this page is called 'Customer Reviews' and is set up at the URL xxyourwebsite.com/reviews. If you do not want reviews shown on your website, let us know that in the space below.

To set this up, we will need access to the backend of your website. Please provide the login details below, including the login URL, username, and password. If you have any special instructions, specify them below (e.g., a different name or location for the customer review page, anything "strange" about your website that we should be aware of).

Do you want a small popup placed on your site showing the latest positive reviews?*

This small indicator of "social proof" will appear at the bottom left of your site and rotate through the last 5 reviews you've received. It will appear only on desktop and tablet views (not when someone visits your site on a mobile device). It can be added at any time so if you're not sure, simply select 'Undecided' below and we can discuss it later.

Yes

Undecided

Online Review Sites

MONITORING - Below are the review sites we recommend starting with. Please check any that you'd like to include (up to a total of 10). If there are others you'd like to include, you can list those in the next input field.*

Note: While we can monitor reviews on Yelp, their terms of service do not allow you to solicit reviews or allow us to show those reviews on any other website (including yours). For that reason, we do not recommend you include Yelp in your 10 choices.

Google (Google My Business)

Facebook

Angie's List (customer's name will not be shown)

Better Business Bureau

Other (use the next field to specify your choices)

Please list any other review sites you'd like to monitor reviews on (up to a total of 10, including those checked above)

REVIEW REQUESTS - Which sites would you like to request reviews on? We recommend Google and Facebook.*

Please choose only 2 or 3 sites. Too many choices leads to fewer reviews.

Google

Facebook

Angie's List

Houzz

BBB

Other

Notifications

You'll get email notifications for all of the options you choose below.

FEEDBACK ALERTS - Do you want to receive feedback notifications?*

This notification is sent whenever feedback is received directly from the customer ("1st party reviews")

Yes, for positive feedback only

Yes, for negative feedback only

Yes, for any type of feedback

Who should feedback alerts go to?*

Check all that apply

Business owner

Contact person

Other (please specify below)

Who else should receive feedback alerts?

Email address:

REVIEW ALERTS - Do you want to receive review notifications?*

This notification is sent whenever a review is received on sites like Google or Facebook ("3rd party reviews")

Yes, for positive reviews only

Yes, for negative reviews only

Yes, for any type of reviews

Who should review alerts go to?*

Check all that apply

Business owner

Contact person

Other (please specify below)

Who else should receive review alerts?

Email address:

PERFORMANCE REPORTS - Do you want to receive performance reports?*

Performance reports show details on feedback and reviews you've requested and received.

Yes, weekly

Yes, monthly

Who should performance reports go to?*

Check all that apply

Business owner

Contact person

Other (please specify below)

Who else should receive performance reports?

Email address:

If a negative review or feedback comes in, who should we contact to discuss a response?

Email address:

Sending Review Requests

REQUEST MODE: Which option do you want to go with?*

If you have fewer than 20 reviews on 3rd-party sites (e.g., Google, Facebook, Yelp, Home Advisor, BBB), we recommend starting with Ultimate Mode to generate some 1st-party reviews to show on your website. If you have a lot of reviews, Review Mode is a good choice. Only choose Direct Mode if you're confident that there won't be many negative reviews. Keep in mind that we can always change this later.

Ultimate Mode (NPS, 1st party and 3rd party

Review Mode (NPS and 3rd party only)

Direct Mode (3rd party only)

What email address should the request come from?*

Make sure this is something that recipients will recognize.

Whose name should be on the request?*

Again, make sure this is someone that people will recognize. If you want, you can have more than one person's name on the email.

First Last

Is it OK to show your business address and phone number on the request emails?*

Yes

Do you want to be able to send review requests by text/SMS?*

This can be a good option for customers who don't use email or when you don't have their email address. It's a good idea to warn them in advance that they'll be getting a text!

Yes

After a request has been sent, how long do you want to wait before a new one is sent?*

For example, if you invoice separately for each treatment in a series of 3 applications, do you want to send a review request each time? Or would it be better to request a review after the first application only? The options below describe how long of a gap there'll be between requests. (this doesn't apply to reminder emails, just to new requests)

90 days

180 days (recommended for most businesses)

Other

Sending Reminders

These reminders are sent out automatically by Reputation Builder.

1st feedback reminder - How many days after the initial request do you want to wait before sending a reminder email?*

We recommend 2 days.

2nd feedback reminder - How many days after the first reminder should we wait before sending another reminder?*

If the first reminder doesn't elicit a response, we can send a second reminder email. Usually, this is sent 3 to 4 days after the first one. If you prefer NOT to send a 2nd reminder, please put "none" in the field below.

1st online review request reminder - How many days after the initial request for a 3rd-party review to you want to wait before sending a reminder email?*

When someone responds to the initial request by leaving positive feedback, they're immediately asked to share that feedback on a 3rd-party review site (e.g., Google, Facebook). If they don't do that, we will send a reminder email. We recommend sending the reminder after 1 day.

2nd online review request reminder*

If the first reminder doesn't elicit a response, we can send a second reminder email. If you prefer NOT to send a 2nd reminder, please put "none" in the field below.

Phone

This field is for validation purposes and should be left unchanged.

520-428-6959

Reputation Builder – Getting Started

Online Review Sites

Notifications

Sending Review Requests

Sending Reminders